Introduction

What - Hot Help Desk software is a free online helpdesk for customer support service, trouble ticket management and email management. It's a 100% web-based help desk system which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. Your customers can create and update tickets via online web based form or through email easily, so technicians are able to track the history of support requests from inception to resolution, including routing, ownership and transfers. The free Help Desk solution also provide powerful service modules like automatic email notification, searchable knowledge base, administrable download and reports analyzer. The customers could be offered with different options to get their issues resolved instantly.  With a complete feature set and an affordable price tag, the help desk support will improve the efficiency of your business. You can transform your cost center to a revenue center. Learn More... Plan A:  Free Hosted Edition Cost: $0 / Month No Server Required Max Tickets: 20 Max Technician: 0 Max Department: 3 Max Disk Space: 5M News: Available Download: Available TO-DO list: Available Knowledge Base: Available Private Message: Available Compare | Demo | Register Plan B:  Premium Hosted Edition Cost: $14 / Month No Server Required Max Tickets: Unlimited Max Technician: Unlimited Max Department: Unlimited Max Disk Space: 50M News: Available Download: Available TO-DO list: Available Knowledge Base: Available Private Message: Available Compare | Demo | Register Plan C:  Free Installable Edition Cost: $0 / Copy Install & Run It Yourself Max Tickets: 20 Max Technician: 0 Max Department: 3 Max Disk Space: 5M News: Available Download: Available TO-DO list: Available Knowledge Base: Available Private Message: Available Compare | Download Plan D:  Premium Installable Edition Cost: $260 / Copy Install & Run It Yourself Max Tickets: Unlimited Max Technician: Unlimited Max Department: Unlimited Max Disk Space: 500000M News: Available Download: Available TO-DO list: Available Knowledge Base: Available Private Message: Available Compare | Download Why - Whether you have popular web-resource or just a little personal web-site anyway you need effective and foolproof feedback from visitors. Site can't develop independently from all the target audience and the best way to make the site popular and attended is to react its visitors' requests quickly and try to notice all the changes in their needs. In the electronic commerce it is very important not to leave your clients alone without your attention and support. It is the Helpdesk which will help you to organize good and quick support service for clients concerning problems solving which deal with: (1) To answer the questions; (2) To maintain and store user's support requests; (3) To support the knowledge base, download, news etc.