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Introduction
What - Hot Help Desk software is a free online helpdesk for customer support service, trouble ticket management and email management. It's a 100% web-based help desk system which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. Your customers can create and update tickets via online web based form or through email easily, so technicians are able to track the history of support requests from inception to resolution, including routing, ownership and transfers. The free Help Desk solution also provide powerful service modules like automatic email notification, searchable knowledge base, administrable download and reports analyzer. The customers could be offered with different options to get their issues resolved instantly.  With a complete feature set and an affordable price tag, the help desk support will improve the efficiency of your business. You can transform your cost center to a revenue center. Learn More...

Free Edition
  • Cost: $0 / Month
  • Run On Our Server
  • Max Tickets: 20
  • Max Technicians: 1
  • Max Departments: 3
  • Max Disk Space: 5M
  • News: Available
  • Download: Available
  • To-Do list: Available
  • Knowledge Base: Available
  • Private Message: Available
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Premium Edition
  • Cost: $14 / Month
  • Run On Our Server
  • Max Tickets: Unlimited
  • Max Technicians: Unlimited
  • Max Departments: Unlimited
  • Max Disk Space: 500M
  • News: Available
  • Download: Available
  • To-Do list: Available
  • Knowledge Base: Available
  • Private Message: Available
Compare | Demo | Register

Why - Whether you have popular web-resource or just a little personal web-site anyway you need effective and foolproof feedback from visitors. Site can't develop independently from all the target audience and the best way to make the site popular and attended is to react its visitors' requests quickly and try to notice all the changes in their needs. In the electronic commerce it is very important not to leave your clients alone without your attention and support. It is the Helpdesk which will help you to organize good and quick support service for clients concerning problems solving which deal with: (1) To answer the questions; (2) To maintain and store user's support requests; (3) To support the knowledge base, download, news etc.