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1. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS OF SERVICE The Hot Help Desk ("Service") are provided to you ("Member") under the terms and conditions of this Online Services Terms of Service (MTS) and any operating rules or policies that may be published by Online Services. The MTS comprises the entire agreement between Member and Online Services and supersedes all prior agreements between the parties regarding the subject matter contained herein. BY COMPLETING THE REGISTRATION PROCESS, YOU ARE INDICATING YOUR AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THE MTS. 2. DESCRIPTION OF SERVICE In consideration for this Service, Member agrees to: (1) provide certain current, complete, and accurate information about Member as prompted to do so by the Service and (2) maintain and update this information as required to keep it current, complete and accurate. All information requested on original sign up shall be referred to as registration data ("Registration Data").. 3. MODIFICATIONS TO TERMS OF SERVICE Online Services may change the terms and conditions of the MTS from time to time. Upon any change in the terms and conditions of the MTS, Online Services will notify you by posting the changes as a start-up screen prior to your subsequent use of the Service. 4. MODIFICATIONS TO SERVICE Online Services reserves the right to modify or discontinue, temporarily or permanently, the Service with or without notice to Member. Online Services shall not be liable to Member or any third party should Online Services exercise its right to modify or discontinue the Service. 5. PRIVACY POLICY It is Online Services's policy to respect the privacy of its Members. Online Services will not edit Member's data, or disclose the correlation of a Member's data to the Registration Data name, mailing address, email address or account, unless required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Online Services; (2) protect and defend the rights or property of Online Services; or (3) act under exigent circumstances to protect the personal safety of its members or the public. Member must choose upon sign up whether to make Member's data private, or publicly available on the World Wide Web. Member may optionally make Member's data public or private at any time thereafter, while the Service is available. If Member makes data public, then the account name will be published with the public data. Member acknowledges and agrees that Online Services neither endorses the contents of any Member data nor assumes responsibility for any threatening, libelous, obscene, harassing or offensive material contained therein, any infringement of third party intellectual property rights arising therefrom or any crime facilitated thereby. Member acknowledges and agrees that certain technical processing of data and their content may be required to: (1) store and display data; (2) conform to connecting networks' technical requirements; (3) conform to the limitations of the Service; or (4) conform to other similar requirements. Member acknowledges and agrees that data stored at Online Services may be monitored and used to: (1) display advertisements relevant to the data; (2) collect and publicly publish data which Online Services deems popular and of general interest. 6. MEMBER ACCOUNT, PASSWORD, AND SECURITY Once you become a member of the Service, you shall choose a password and an account. You are entirely responsible if you do not maintain the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities which occur under your account. You may change your password at any time by following instructions; you may also set up a new account and close an old one at your convenience. Member agrees to immediately notify Online Services of any unauthorized use of Member's account or any other breach of security known to Member. 7. DISCLAIMER OF WARRANTIES MEMBER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT MEMBER'S SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Online Services EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Online Services MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES Online Services MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. MEMBER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT MEMBER'S OWN DISCRETION AND RISK AND THAT MEMBER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO MEMBER'S COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. Online Services MAKES NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH THE SERVICE OR ANY TRANSACTIONS ENTERED INTO THROUGH THE SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY MEMBER FROM Online Services OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. 8. LIMITATION OF LIABILITY Online Services SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF MEMBER'S TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF Online Services HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 9. NO RESALE OR COMMERCIAL USE OF THE SERVICE Member's right to use the Service is personal to Member. Member may only be an individual or business. Member agrees not to resell use of the Service, without the express consent of Online Services. 10. DATA STORAGE AND OTHER LIMITATIONS Online Services assumes no responsibility for the deletion or failure to store data. 11. MEMBER CONDUCT Member is solely responsible for the contents of his or her transmissions through the Service. Member's use of the Service is subject to all applicable local, state, national and international laws and regulations. Member agrees: (1) to comply with US law regarding the public posting of technical data exported from the United States through the Service; (2) not to use the Service for illegal purposes; (3) not to interfere or disrupt networks connected to the Service; and (4) to comply with all regulations, policies and procedures of networks connected to the Service. The Service makes use of the Internet to store and retrieve data; therefore, Member's conduct is subject to Internet regulations, policies and procedures. Member will not use the Service for promoting chain letters, junk mail, spamming or providing data for such promotions without the specific permission of persons to be included in such a process. Member agrees not to publicly post through the Service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. Member further agrees not to publicly post any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited. Member shall not interfere with another Member's use and enjoyment of the Service or another entity's use and enjoyment of similar services. Online Services may, at its sole discretion, immediately terminate Service should Member's conduct fail to conform with these terms and conditions of the MTS. And more before order Premium Installable Version or upgrade to Premium Hosted Edition, you should try Free Installable Version or Free Hosted Edition, all payment is not refund. 12. INDEMNIFICATION Member agrees to indemnify and hold Online Services, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Member's use of the Service, the violation of this MTS by Member, or the infringement by Member, or other user of the Service using Member's computer, of any intellectual property or other right of any person or entity. 13. TERMINATION Either Member or Online Services may terminate the Service with or without cause at any time and effective immediately. Online Services shall not be liable to Member or any third party for termination of Service. Should Member object to any terms and conditions of the MTS or any subsequent modifications thereto or become dissatisfied with the Service in any way, Member's only recourse is to immediately: (1) discontinue use of the Service; (2) terminate Service membership; and (3) notify Online Services of termination. Upon termination of the Service, Member's right to use the Service and Software immediately ceases. Member shall have no right and Online Services will have no obligation thereafter to forward any data to Member or any third party. 14. NOTICE All notices to a party shall be in writing and shall be made either via email or conventional mail. Online Services may broadcast notices or messages through the Service to inform Member of changes to the MTS, the Service, or other matters of importance; such broadcasts shall constitute notice to Member. 15. PARTICIPATION IN PROMOTIONS OF ADVERTISERS Member may enter into correspondence with or participate in promotions of the Advertisers showing their products on the Service. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between the corresponding Member and the Advertiser. Online Services assumes no liability, obligation or responsibility for any part of any such correspondence or promotion. 16. PROPRIETARY RIGHTS TO CONTENT Member acknowledges that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to Member by the Service ("Content") by Online Services or Online Services' Advertisers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws; therefore, Member is only permitted to use this Content as expressly authorized by the Service or the Advertiser. Member may not copy, reproduce, distribute, or create derivative works from this Content without expressly being authorized to do so by the Service or the Advertiser. 17. LAWS The MTS shall be governed by and construed in accordance with the laws of the state of Maryland, excluding its conflict of law provisions. Member and Online Services agree to submit to the exclusive jurisdiction of the courts of the state of Maryland. If any provision(s) of the MTS is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Online Services's failure to exercise or enforce any right or provision of the MTS shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Online Services in writing. Member and Online Services agree that any cause of action arising out of or related to this Service must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred. The section titles in the MTS are solely used for the convenience of the parties and have no legal or contractual significance.